:root{--bg:#f3f4f7;--card:#fff;--txt:#1d2433;--mut:#6b7385;--pri:#f5b400;--pri-d:#c99200;--blue:#1f4e79;--ok:#16915a;--ko:#d6453d;--bd:#e3e6ec;--r:12px}
*{box-sizing:border-box}
body{margin:0;font:15px/1.4 system-ui,-apple-system,Segoe UI,Roboto,sans-serif;background:var(--bg);color:var(--txt)}
h2{font-size:13px;margin:0 0 12px;text-transform:uppercase;letter-spacing:.05em;color:var(--mut)}
h3{margin:0 0 8px;font-size:16px}
a{color:var(--blue)}
.hidden{display:none!important}

/* Connexion */
.login{max-width:380px;margin:8vh auto;padding:0 16px}
.login .card{padding:24px}
.login img{display:block;margin:0 auto 16px;height:90px}
.login h1{font-size:18px;text-align:center;margin:0 0 16px}

/* En-tête */
header.top{background:#fff;border-bottom:3px solid var(--pri);position:sticky;top:0;z-index:5}
.top-in{max-width:1040px;margin:0 auto;padding:8px 14px;display:flex;align-items:center;gap:12px;flex-wrap:wrap}
.top-in img{height:46px}
.top-in .sp{flex:1}
.filters{display:flex;gap:8px;flex-wrap:wrap;align-items:center}
.filters select,.filters input{padding:7px 8px;font-size:14px;width:auto}
nav.tabs{max-width:1040px;margin:0 auto;display:flex;gap:2px;padding:0 10px;overflow-x:auto}
nav.tabs button{background:none;border:0;border-bottom:3px solid transparent;padding:10px 14px;font:inherit;font-weight:600;color:var(--mut);cursor:pointer;white-space:nowrap;margin-bottom:-3px}
nav.tabs button.on{color:var(--txt);border-color:var(--txt)}
main{max-width:1040px;margin:0 auto;padding:14px;display:grid;gap:14px}

.card{background:var(--card);border:1px solid var(--bd);border-radius:var(--r);padding:16px}
.grid2{display:grid;grid-template-columns:repeat(auto-fit,minmax(300px,1fr));gap:14px}
.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:10px}
.kpi{border:1px solid var(--bd);border-radius:10px;padding:10px 12px;background:#fff}
.kpi small{color:var(--mut);display:block;font-size:12px}
.kpi b{font-size:22px;display:block}
.kpi i{font-style:normal;font-size:11px;color:var(--mut)}
.kpi.big{background:#1d2433;color:#fff;border-color:#1d2433}.kpi.big small,.kpi.big i{color:#b9c0d0}
.pos{color:var(--ok)}.neg{color:var(--ko)}
.kpi.big .pos{color:#5de0a0}.kpi.big .neg{color:#ff8a82}

.verdict{padding:12px 14px;border-radius:10px;font-weight:600;margin-bottom:12px}
.verdict.ok{background:#e0f5ea;color:#0d6b40}.verdict.ko{background:#fde7e5;color:#a02a23}.verdict.na{background:#eceef3;color:var(--mut)}
.tips{margin:0;padding-left:18px;color:var(--txt)}.tips li{margin:4px 0}

/* Formulaires */
form.f{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:10px;align-items:end}
label{font-size:12px;color:var(--mut);display:grid;gap:4px}
input,select,textarea{font:inherit;padding:9px;border:1px solid var(--bd);border-radius:8px;width:100%;background:#fff;color:var(--txt)}
input:focus,select:focus,textarea:focus{outline:2px solid var(--pri);border-color:var(--pri)}
button.btn,.btn{font:inherit;cursor:pointer;border:0;border-radius:8px;padding:10px 14px;font-weight:700;background:var(--pri);color:#1d2433;text-decoration:none;display:inline-block;text-align:center}
.btn:hover{background:var(--pri-d)}
.btn.sec{background:#eceef3;color:var(--txt)}.btn.sec:hover{background:#dfe2ea}
.btn.dng{background:#fde7e5;color:var(--ko)}
.btn.sm{padding:5px 9px;font-size:13px}
.err{color:var(--ko);font-size:13px;min-height:18px;margin:6px 0}
.row{display:flex;gap:8px;flex-wrap:wrap;align-items:center}
.sp{flex:1}

/* Tableaux */
.tw{overflow-x:auto}
table{width:100%;border-collapse:collapse;font-size:14px}
th,td{text-align:left;padding:8px 6px;border-bottom:1px solid var(--bd);white-space:nowrap;vertical-align:middle}
th{color:var(--mut);font-weight:600;font-size:12px}
td.r,th.r{text-align:right}
.tag{padding:2px 9px;border-radius:99px;font-size:12px;font-weight:700;display:inline-block}
.t-taken{background:#dff5ea;color:var(--ok)}.t-pending{background:#fff1cc;color:#8a6500}
.t-missed,.t-declined,.t-noshow{background:#fbe3e1;color:var(--ko)}
.rep{background:#e3ecf7;color:var(--blue);font-size:11px;padding:1px 6px;border-radius:99px;margin-left:4px}
.empty{color:var(--mut);text-align:center;padding:22px}
.qa{display:flex;gap:4px}

/* Graphiques */
.chart{width:100%;height:auto;display:block}
.chart text{font-size:10px;fill:var(--mut)}
.legend{display:flex;gap:14px;font-size:12px;color:var(--mut);margin-top:6px}
.legend i{display:inline-block;width:10px;height:10px;border-radius:2px;margin-right:4px}

dialog{border:0;border-radius:14px;padding:18px;width:min(460px,94vw);box-shadow:0 10px 40px #0004}
dialog::backdrop{background:#0006}
#toast{position:fixed;left:50%;bottom:22px;transform:translateX(-50%) translateY(80px);background:#1d2433;color:#fff;padding:10px 18px;border-radius:99px;opacity:0;transition:.25s;z-index:20;pointer-events:none}
#toast.show{opacity:1;transform:translateX(-50%) translateY(0)}
@media(max-width:560px){.top-in img{height:38px}.kpi b{font-size:19px}}
@media print{header.top .filters,nav.tabs,.noprint{display:none}}

/* ===== Mobile / tactile ===== */
.mut{color:var(--mut)}
.btn.big{padding:14px 18px;font-size:17px;border-radius:12px}
button.btn.big[data-act=newcall]{width:100%;box-shadow:0 2px 0 var(--pri-d)}
.btn.ok{background:var(--ok);color:#fff}.btn.ok:hover{background:#0f7448}
.btn.lost{background:#fde7e5;color:var(--ko)}
nav.tabs button{display:flex;flex-direction:column;align-items:center;gap:1px;flex:1}
nav.tabs .ic{font-size:20px;line-height:1}
nav.tabs .sh{display:none;font-size:11px}
.f.one{grid-template-columns:1fr}
.steps{padding-left:20px;line-height:1.7}
.filterbar{display:flex;gap:8px;flex-wrap:wrap}
.filterbar input{flex:2 1 220px}.filterbar select{flex:1 1 140px;width:auto}
.calls{display:grid;gap:10px}
.day{display:flex;justify-content:space-between;align-items:baseline;margin-top:8px;padding:0 4px;font-size:14px}
.day span{color:var(--mut);font-size:13px}
.call{background:#fff;border:1px solid var(--bd);border-left:6px solid var(--bd);border-radius:12px;padding:12px}
.call.s-taken{border-left-color:var(--ok)}.call.s-pending{border-left-color:var(--pri)}
.call.s-missed,.call.s-declined,.call.s-noshow{border-left-color:var(--ko)}
.c1{display:flex;align-items:center;gap:10px}
.c1 .time{font-weight:800;font-size:18px}
.c1 .dest{flex:1;font-size:16px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.c2{display:flex;justify-content:space-between;align-items:center;margin-top:8px;gap:8px}
a.tel{display:inline-flex;align-items:center;min-height:40px;padding:0 12px;background:#eef3fa;border-radius:10px;font-weight:600;text-decoration:none}
.amt{font-size:20px;color:var(--ok)}
.note{margin-top:6px;font-size:13px;color:var(--mut)}
.c3{display:flex;gap:8px;margin-top:10px}
.c3 .btn{flex:1;min-height:44px}
.c3 .btn.sec{flex:0 0 auto}
.rep{margin-left:6px}
dialog{max-height:92vh;overflow:auto}

@media(max-width:700px){
  body{padding-bottom:calc(66px + env(safe-area-inset-bottom))}
  input,select,textarea{font-size:16px;min-height:46px}
  .btn{min-height:44px}
  .btn.sm{min-height:38px}
  .top-in{padding:8px 12px;gap:8px}
  .top-in .sp{display:none}
  .top-in img{height:36px;margin-right:auto}
  .filters{order:5;width:100%}
  .filters select,.filters input{flex:1;min-width:0}
  nav.tabs{position:fixed;left:0;right:0;bottom:0;z-index:10;background:#fff;border-top:1px solid var(--bd);padding:0 0 env(safe-area-inset-bottom);margin:0;max-width:none;box-shadow:0 -2px 10px #0001;overflow:visible}
  nav.tabs button{padding:8px 2px 7px;border:0;margin:0;font-size:11px}
  nav.tabs button.on{background:#fff6d9;box-shadow:inset 0 3px 0 var(--pri);color:var(--txt)}
  nav.tabs .lg{display:none}nav.tabs .sh{display:block}
  header.top{position:static}
  main{padding:10px;gap:10px}
  .card{padding:12px}
  .kpis{grid-template-columns:1fr 1fr}
  .grid2{grid-template-columns:1fr}
  form.f{grid-template-columns:1fr}
  dialog{width:100vw;max-width:100vw;margin:auto 0 0;border-radius:18px 18px 0 0;padding:16px 16px calc(16px + env(safe-area-inset-bottom))}
  #toast{bottom:84px}
  td,th{padding:10px 6px}
}